Category: Blog

A guide to the CQC’s quality statements

Two staff members talk about the cqc's quality statements

The big news for 2022 is the Care Quality Commission’s quality statement announcement in July 2022 of its new approach to regulation. It ushers in major changes to the way the CQC works in order to deliver its ambitious new strategy (revealed May 2021). One of the biggest changes ushered through is the introduction of… Read more »

Understanding how data security affects home care

Older man uses a smartphone

Technology is used in our everyday lives, from managing bank accounts to booking tickets for holidays, so the push to go digital within the care industry comes as no surprise. With benefits such as improving the quality of care, reducing costs and increasing communication between care providers and clients, technology within home care brings a… Read more »

Improving home care delivery with technology

improving home care delivery

3 innovative ways to improve home care delivery with care management software Satisfied clients are critical to the success of improving home care delivery. And often, harnessing the potential of the technology can have far-reaching benefits for those receiving care. So, in order to maintain or improve service delivery, home care companies must constantly look… Read more »

Risk assessments for lone workers

Two managers look at risk assessments on laptop

Lone workers increase the flexibility of the workforce and can make it possible for an organisation, especially a care organisation, to deliver better services to their clients. However, having an employee work alone also presents unique risks and challenges. One thing that needs to be taken into account is the need to conduct risk assessments… Read more »

Using technology to meet the CQC’s 5 key questions

Care managers discuss the CQC's 5 key questions

The Care Quality Commission regulate all care services across the UK and ask 5 key questions during their inspection to ensure that they focus on the things that matter to people. These key questions apply to all types of businesses that provide care services including home care

What is domiciliary care? The different types of home care services

domiciliary care worker visiting client

Home care, also called domiciliary care, is when care staff travel to the homes of people in need of assistance – arranged by a local authority or through private agencies. Care can range from person to person depending on individual needs. Some people require daily visits, round-the-clock care, night-time care, or more infrequent weekly check-ins. … Read more »

Electronic care plans – the future of home care

Carer uses a tablet with an electronic care plan

According to the Social Care Institute for Excellence, “care planning is a conversation between the person and healthcare professional about the impact their condition has on their life, and how they can be supported to best meet their health and wellbeing needs in a whole-life way.” Care planning should be person-centred, focusing on the wants… Read more »

Wellbeing initiatives and care management software

Carer supports carer with wellbeing initiative

The way we manage and treat people is central to maintaining wellbeing, motivation and engagement. And while we primarily design our systems to plan, deliver and monitor domiciliary care, we also include many features to help manage the people that work in your organisation. Effective use of these HR tools can have a positive impact… Read more »

Finding digital champions in your home care agency

Digital champion carer helps a client with her phone

What is a digital champion? A digital champion is someone in your organisation, often a volunteer, that helps promote digital initiatives in your business. They do this by sharing their knowledge and skills with colleagues or service users through demonstrations, seminars, buddying or shadowing.  Digital champions are the go-to people for digital implementation projects and… Read more »