Care managers discuss the CQC's 5 key questions

Using care management technology to meet the CQC’s 5 key questions

The Care Quality Commission regulate all care services across the UK and ask 5 key questions during their inspection to ensure that they focus on the things that matter to people. These key questions apply to all types of businesses that provide care services including home care, domiciliary care, live-in care, extra care, assisted living care and residential care.

What are the CQC’s 5 key questions?

  • Are they safe? Safe: you are protected from abuse and avoidable harm.
  • Are they effective? Effective: your care, treatment and support achieve good outcomes, help you to maintain quality of life and are based on the best available evidence.
  • Are they caring? Caring: staff involve and treat you with compassion, kindness, dignity and respect.
  • Are they responsive to people’s needs? Responsive: services are organised so that they meet your needs.
  • Are they well-led? Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based on your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

Download our free guide to outstanding home care

In this guide, we outline how our care management software will support your home care organisation in answering the 5 key questions and the key lines of enquiry of a CQC inspection and how our software has had a positive impact on our client’s CQC ratings.

Download our guide to 'Outstanding Home Care'

An image of the ebook - Outstanding home care 2021

How can technology assist home care providers to meet the 5 key questions?

  • A guide to the CQC’s quality statements
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  • A comprehensive guide to CQC inspections
    An overview of Care Quality Commission inspections What is a CQC inspection? If you provide health care or adult social care services that are regulated activities under the Health and Social Care Act 2008, you must be registered with the Care Quality Commission (CQC). CQC inspections… Read more »
  • How can technology help answer the CQC’s key lines of enquiry (KLOES)?
    Answering the CQC’s key lines of enquiry with the help of technology UPDATE: The big news for 2022 is the Care Quality Commission’s announcement of its new approach to regulation. It ushers in major changes to the way the CQC works in order to deliver its… Read more »
  • The Care Quality Commission, inspections and CQC ratings
    A comprehensive overview of the Care Quality Commission and the home care sector What is the CQC? The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Its job is to make sure health and social care services provide people… Read more »
  • The ‘care data’ goldmine: revolutionising the care sector
    How utilising care data can help home care providers drive continuous improvement According to a 2019 study by Care Improvement Associates, one of the hallmarks of ‘Outstanding’ home care organisations was continuous improvement. CQC reports of Outstanding-rated domiciliary care providers pointed to action plans, audits, systems… Read more »
  • eMAR: Frequently asked questions
    Everything you ever wanted to know about eMAR and its role within home care What is eMAR? eMAR (or Electronic Medication Administration Record) is the digital alternative to a paper MAR chart. MAR charts (Medication Administration Records) or MAR sheets are used throughout the health and… Read more »
  • Electronic care planning and the benefits to home-based care
    Why electronic care planning is crucial in improving the delivery of domiciliary care At Unique IQ we firmly believe in the positive role that technology can play in the delivery of care. Offering solutions to drive efficiency, ease reliance on manual processes and reduce costs –… Read more »
  • Home care innovations and the drivers behind good quality home care
    Looking at the data from the latest state of adult health and social care in England The Care Quality Commission has published its latest report on the state of adult health and social care in England.  The data compiled within this document concentrates on the quality… Read more »

How can home care providers use technology to improve care?

The CQC has made ‘encouraging innovation’ one of its strategic priorities, recognising that digitally-enabled care can offer significant benefits to people who use services and those who run and deliver them. We explore what providers can be doing now to improve quality and look ahead to what the future holds for the sector.


It’s a hugely exciting time for embracing the potential of technology, but it’s important to remember the care that’s at the centre of it. People’s quality of life and wellbeing, in some cases people’s lives, is dependent on the technology that we introduce into home care. And as technology providers, we have a responsibility to remember that as we strive to better our tech.

Want to know more about how our technology has impacted CQC inspection ratings? Read our comprehensive guide on CQC feedback.