A man uses digital technology to meet cqc standards

What are the CQC’s 5 key questions?

The Care Quality Commission regulate all care services across the UK and ask 5 key questions during their inspection to ensure that they focus on the things that matter to people.

  • Are they safe? Safe: you are protected from abuse and avoidable harm.
  • Are they effective? Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
  • Are they caring? Caring: staff involve and treat you with compassion, kindness, dignity and respect.
  • Are they responsive to people’s needs? Responsive: services are organised so that they meet your needs.
  • Are they well-led? Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

How can technology assist home care providers meet the 5 key questions?

Download our guide to 'Outstanding Home Care'

See how Unique IQ’s software has been highlighted in CQC reports

How can home care providers can use technology to improve care?

The CQC has made ‘encouraging innovation’ one of its strategic priorities, recognising that digitally-enabled care can offer significant benefits to people who use services and those who run and deliver them. We explore what providers can be doing now to improve quality and look ahead to what the future holds for the sector.

In 2021 the CQC launched its new strategy for the changing world of health and social care. The strategy focuses on four themes:

  • People and communities
  • Smarter regulation
  • Safety through learning
  • Accelerating improvement

And in October 2021 Joyce Frederick, Director of Policy and Strategy wrote about the way that the 5 key questions will continue to stay central to the approach of the CQC,  but that an updated framework for making judgements about the quality of care would be introduced. 

It’s a hugely exciting time for embracing the potential of technology, but it’s important to remember the care that’s at the centre of it. People’s quality of life and wellbeing, in some cases people’s lives, is dependent on the technology that we introduce into home care. And as technology providers, we have a responsibility to remember that as we strive to better our tech.