IQ:careplanner, our home care scheduling software, provides a complete workforce management tool for domiciliary/home care agencies. From scheduling and rostering care visits, to producing digital care plans and managing service user records, maintaining staff training records and managing risk, right down to invoicing and payroll.
Talk to us about how IQ:careplanner could support your home care business.
Plan and view your domiciliary care visit schedule in one easy to use screen. Book ad-hoc and recurring visits, add tasks for care workers to complete and quickly see the number of available hours for each care worker on your roster, as well as any gaps in the schedule.
Using IQ:careplanner’s “best match” feature, allocate the most suitable care worker to a client visit. The home care rostering software will factor in a care worker’s experience, skills and qualifications, as well as preferences expressed by the service user and their continuity of care, alongside the usual variables of distance and availability, keeping costs down while providing the best possible level of care to your clients.
Track all worked and scheduled hours for your care support workers at a glance. Manage timesheets, calculate accurate payroll and process invoices quickly and efficiently, all within IQ:careplanner. Our care management software solution seamlessly integrates with third party systems such as Sage Payroll, Sage Accounts, Free Agent and QuickBooks.
Manage key details about your carers and clients with ease within IQ:careplanner. For care support workers, record qualifications and training information – and receive alerts when these are due to expire. Set pay rates based on the National Living Wage or commissioned contracts. Manage sickness, holiday requests, appraisals and other HR-related requirements. Review and resolve complaints swiftly.
For your service users, IQ:careplanner can be used to record their medical history, upload important documents related to their care and log primary family and professional contacts. Fully manage risk, with the ability to record, track and monitor all accidents, incidents and safeguarding issues. Make a note of access arrangements for a service user’s home, and even include a picture to help your staff know who they’re meeting for the first time.
Digital care planning in one click. Based on the information recorded within your service user records, IQ;careplanner can automatically generate a personalised care plan for each of your clients. This can be set-up to seamlessly synch to our mobile app, so that your staff have access to the most up to date information about their clients’ care at the touch of a button. The digital care planning feature also integrates with our eMAR solution, so that medication administration can be fully managed electronically, reducing the risk of errors and improving efficiency.
Be alerted to any issues right from the IQ:careplanner dashboard – such as unallocated visits, phone calls or messages from service users, families and health professionals, or unresolved complaints.
Run standard reports to give you an overview of your care support workers’ productivity, including average days worked, holidays and absences, and gaps between visits. Make financial projections, see invoice summaries and find out which service users are receiving continuity in their care.
Our care management software also has the ability to produce dynamic reports, allowing you to completely customise the information you need to see for the smooth running of your home care agency.
Give your services users and their families access to important information about their care. Within IQ:careplanner’s secure client and family portal), service users and nominated family members can log-in to see their full care plan and any records associated with their care. Details of activities carried out by care workers (such as support with drinking, washing or domestic chores), medication given, allergies, and contact details of the professionals involved in a person’s care are all visible.
The portal gives clients and family members the ability to communicate directly with your agency, sending messages, requesting visits and viewing invoices. Memories and important dates can also be shared, helping you to truly personalise the care you provide.
|Carer scheduling & rostering|
|Visit schedule optimisation|
|Payroll & invoicing|
|Dynamic & real-time reporting|
|Risk assessment & incident management|
|Care Plan production|
|Electronic Medication Administration (eMAR)|
|Client & carer records management|
|CRM & communication Tools|