A complete home care software system for all types of domiciliary care providers. Everything you need to manage care delivery and the people providing it.
Designed specifically for home care providers, Unique IQ’s care management software digitises the organisation and delivery of care services, streamlining a huge array of administrative processes. By increasing efficiency, our home care software helps you provide better outcomes for clients and a more fulfilling work environment for your team, so you can focus on the most important thing - care.
Care managers and supervisors can process referrals, manage care packages and client details and schedule carers to cover visits.
Scheduling & rostering - book ad-hoc or recurring visits and view available care workers and unallocated visits side-by-side for quick scheduling.
Best match feature - allocate carers to service users based on Unique IQ's best match technology, taking into account care worker experience & skills, geography, continuity of care and service user preferences, along with many other factors.
Live availability - find a suitable carer for last-minute cover, based on distance and continuity of care.
Client record system - capture everything that’s relevant to a person’s care, including medical history and allergies, preferences, risks and incidents, financial arrangements, professional and family contact details, key safe numbers and access arrangements.
Care planning - produce digital care plans directly from service user records. Upload your own templates and customise care plans for each service user.
Mini-CRM - view business critical information at a glance, including unallocated visits, new messages from service users, staff training renewals and care plan review dates.
Business customisation - set pay rates, upload document templates and personalise the system with your care agency's logo.
While out at a visit, carers can use our mobile app to clock-in and out of visits, record notes and access the information the need about the people they are caring for.
View schedules - carers can review current and future appointments, with client details such as addresses, family member contacts and key safe details included.
Quick clock in and out - using a GPS lock, carers can clock in and out of a visit at the touch of a button, with a high degree of location accuracy. For carers without smartphones, we offer a freephone landline service for clocking in and out.
eMAR - MAR sheets can be filled in directly via the mobile app, avoiding delays and handwriting errors, as well as triggering alerts if a required medication is missed. Carers can receive reminders in advance of visits where medication is required.
Digital care plans - all service user care plans are available digitally in our mobile app, pushed directly from your IQ:caremanager account.
Voice input - carers can make notes on the mobile app using voice-to-text functionality, speeding up record keeping and freeing-up carers to have more face time with the people they’re caring for.
Journey planning - calculate routes between appointments using your favourite navigation app, such as Google or Apple maps.
Mileage claims - submit mileage claims at the end of a visit or later date based on routes travelled.
Our real-time monitoring system helps care managers stay on top of the day’s visits.
Live status map - see a visual representation of all clock-in and out activity in real time on a map. Click on a care worker straight from the map to send a text or email.
Lone worker alerts - receive alerts after failed and successful clock ins and clock-outs.
Exception flagging - flag visits that don’t meet your set criteria, such as clock-ins from unrecognised phone numbers, failed clock-outs or another factor that you have specified. Filter by flags in order to manage visits by exception.
eMAR - view medication status at a glance and in real-time with a traffic light system, sign-off MAR sheets and prevent carers from clocking out if essential medicine hasn’t been given.
Outcomes - create and sign-off outcomes from your visit list, creating an audit trail of actions for compliance purposes.
Our software comes with a suite of HR and finance tools to help manage a team of carers.
Care worker records - keep a log of important staff information, such as qualifications and training, recruitment and employment details, equipment log, pay and personal details.
Staff management - book and authorise holidays, sickness and training, record details of accidents and incidents, along with follow-up and monitoring.
Key dates - receive alerts for when appraisals are due or qualifications are about to expire within an HR dashboard.
Payroll & invoicing - view and approve timesheets, make payroll calculations and export to accounting systems such as Sage and Quickbooks.
Mileage processing - approve and deny mileage claims and automatically calculate mileage reports for each of your carers.
Applicant tracking - handle job adverts and recruitment, automatically converting application forms from successful candidates into staff records, without the need to re-type.
Extensive reporting platform - view a whole range of reports relating to your care delivery, including hours worked, annual leave, National Living Wage compliance reports, and more.
Custom report builder - create a bespoke report of your own if there is something specific you’d like to know, that isn’t covered by one of our standard reports or dashboards.
Tailored dashboards - visualise data in one of IQ:caremanager’s role-orientated dashboards, including quality, finance and visit status.
AI-driven insights - a layer of AI will comb through your system’s data and surface meaningful insights about your care, such as emerging trends or a sudden change in business performance.
|Care managers can:||Carers can:|
|View care in real-time||View schedules in advance|
|Schedule adhoc and recurring visits||View client details and visit history|
|Create care plans and medication schedules||Quickly clock-in/out|
|Calculate payroll, mileage and invoices||Voice record notes and upload photos|
|Manage leave, sickness and training||Submit mileage claims and plan journeys|
|Monitor risk and safeguarding||Receive important reminders|
|View dashboards tailored to their role||Instant message the office|
|Build custom reports||Submit accident & incident forms|