Category: Blog

The importance of valuing employees

How to value your employees - two workers sit together

If you’re having issues with staffing and retention, this may be the article for you. Here, we will look into the reasons behind staffing and retention issues, and bring to light how workforce management software can help improve conditions for your remote workers. Every business leader knows that a good relationship with clients is important,… Read more »

Northstar Principles: Digital Systems For The Care Sector

A north star for digital transformation

A Northstar for digital transformation By David Lynes, CEO & Founder of Unique IQ Starting the year as we mean to go on, I was pleased to see the release this month of a ‘Northstar for Digital Transformation’. Developed collaboratively by Digital Social Care and the Care Software Providers Association (CASPA), the ‘Northstar’ is a… Read more »

Christmas 2023: Office Closures

As the festive season approaches, we wanted to take a moment to wish you all a Merry Christmas and a Happy New Year. We would also like to express our heartfelt gratitude to our customers, who make our journey so special, for their continued trust and support throughout the year. We are truly thankful to… Read more »

Unique IQ Win Award at the Care Sector Supplier Awards!

Last week, on Friday the 17th of November, Unique IQ was immensely proud to win Best Management and Consumer Software and Apps at the Care Sector Supplier Awards 2023! Surrounded by some of the best suppliers in the sector at the Royal Garden Hotel Kensington, Customer Success Manager Eleanor Betteridge and Digital Marketing Manager Jennifer Blake were in attendance to accept this… Read more »

Unique IQ: Good news ambassadors

A new-nique IQ! A lot is changing here at Unique IQ! Not only is our core product; IQ:caremanager getting a facelift but our team is growing too and with new faces come new ideas! Unique IQ has always been dedicated to adding value to the Care sector, whether through the home care software we develop,… Read more »

Connecting with our customers: get to know our service desk!

Keeley and Madison from the Unique IQ service desk

When it comes to delivering best-in-class support, our service team stands at the forefront of our commitment. They are the friendly voices that resonate when you reach out to us and are on hand to provide the insight and knowledge you need when things get tricky.  We know that every customer is unique, and that’s… Read more »

The benefits of runs and rounds for home care providers

Carer attending a visit on their round

Running a care company is complex, and understanding scheduling is often a juggling act that requires an immense amount of oversight. Whether it’s knowing the skillset of each carer, the needs of every client and the availability of your entire workforce – those responsible for care planning have a lot of responsibility on their shoulders…. Read more »

Enhancing home care with group activities

Care recipients take part in a dance class

Engaging home care service users in group activities not only boosts well-being but also helps achieve better outcomes for those that take part. However, organising and managing group activities can be challenging for home care providers. Fortunately, IQ:caremanager’s activities module has revolutionised the way planning, delivering and monitoring how these experiences are conducted. Benefits of… Read more »

Unique IQ expands Customer Success Team with two new hires

Customer success team - celebrating expansion

As our partners know, proactive and personal customer support is at the heart of our business. Alongside our recently expanded consultative sales team, we’re also growing our customer experience team to help our customers maximise the value they receive. Providing exceptional support is the key to fostering trust, loyalty, and a deeper understanding of our… Read more »