digital technology

HR is an integral part of any business, but in the care sector, it can be an area that isn’t given the attention it deserves. When looking at the areas of where your care company can be improved, HR may not be the first to spring to mind, but it’s important to streamline these functions as much as possible – as it will have a knock-on effect for the rest of your business.

We developed our products to improve ALL factors of your business including HR! Below are some of the issues that your HR team may be facing and how they can be so easily fixed…

Client/Carer Management

With staff primarily being remote, it can be harder to manage employee details as opposed to having internal staff. To update an employee’s details could take longer than usual and more time can be wasted on admin tasks. IQ:careplanner allows for your HR staff to manage employees’ key details easily and gives the ability to record employees’ qualifications with ease. Not only that, but they will also receive notifications when they are due for renewal – something that typically could be missed or overdue. It’s also easier to assign a carer to a client as you can access the client details with ease, this means that if you have a client with specific requirements you can filter your employees to see who is suitable to tend to that client which can save you time from having to sift through every employee’s qualifications.

Hiring Staff

Staffing is one of the biggest challenges faced by HR staff in the care sector, as the turnover rate in 2015/16 was 27% and at any one time, there are over 80,000 vacancies for social care jobs in England.  The IQ:careplanner has allowed HR to spend 50% less time hiring staff as the care worker portal amongst other features gives your staff more satisfaction and reduces their stress, therefore, reducing your turnover.

Streamline Payroll

With staff who work remotely, it can be hard to track hours, especially if they do overtime as it can cause confusion with their pay. With IQ:careplanner you can track the scheduled hours your employees work as well as any additional hours, which can help if they work evenings or overtime where their pay rate may change. The software easily calculates payroll and can integrate with existing third-party systems like Sage Payroll, Sage Accounts, Free Agent and QuickBooks.

Managing Situations

Paper-work can be time-consuming – that’s all there is to it. With IQ:careplanner your HR team can benefit as it gives the ability to schedule ad-hoc visits if they occur and allows you to allocate your employees based on their suitability factors which include availability, preference, distance and qualifications. They can also manage sickness and annual leave with ease. Plus, if a member of staff logs a complaint, the process of reviewing the complaint and then arranging a time to resolve it can be a lengthy process which takes staff away from productive tasks. With IQ:careplanner your HR team can review complaints and resolve efficiently with everything being stored in one easily accessible place.

Careplan Production

As the IQ:careplanner stores your clients records it can automatically generate a personalised care plan, which saves time for your team that would otherwise be spent on manually creating the plan.

The health and social care industry can be stressful, so it’s important for us to make it as easy as possible for everyone working within this industry. If operations can be streamlined, they should be!

Improving the productivity of your HR staff can have a knock-on effect on productivity throughout the rest of your business – so why wouldn’t you? Through using the IQ:careplanner businesses have saved on average 35% of their time per week, which can massively boost your businesses productivity.

Contact Unique IQ today, via email: or telephone 0800 888 6868 (option 2) to find out more, and discover how IQ:careplanner could benefit your business.