Supporting Your Mobile Workers
With all the talk on optimising and securing mobile workers, it is easy to forget that employees also need a lot of support in their everyday lives to be able to carry out their jobs to the highest of their abilities. It is one thing to implement the right software and give them an empowering team talk once a month, but employees that spend the majority of their time working alone, out on the road, often need a lot more support than would be required in an office-type environment. Follow our top tips to offering support to your mobile workforce, and making sure they enjoy life as a member of your team.
- Persevere with the social elements of communication. With text messages, emails, faxes, pagers, social media and other forms of messaging now forcing us to shift slowly towards text-based interaction, a simple phone call can go a long way to reassuring a member of staff that they’re supported and looked after. Try to take the time to chat with staff members once a day on the phone – you could even go one step further and try out a FaceTime or a Skype video call. The face-to-face interaction will give them a boost and make them feel less isolated.
- Ask questions. Take a keen interest in the welfare of your employees – one human resources training company in New Jersey has likened probing questions during a phone call to asking an employee out to lunch.
- Allow for collaboration if you can, and give your employees the means to contact one another while they’re out on the road. Some form of internal intranet with a messaging service would be advantageous, and can also help for logistical reasons as well as when trying to support your team. Employees who carry out the same daily activities can find great solace and comfort in knowing that other people are in the same boat, and being able to chat to their teammates when out on the road is a great way to ensure they are team players and feel supported by their colleagues.
- Always be available. Set up a channel so that if employees urgently need to talk, they are put straight through to someone that can help with their problem, rather than having to go through various different shift managers and supervisors to get to someone who can take action. Employees will appreciate that you are taking the time to prioritise their needs.