When you have staff who work remotely, it can make it harder to manage them efficiently, especially if the information isn’t given to you straight away. In a world where communication is pretty much instant, the technology is there to help send and receive data just as instantaneously in your business.
One of the frustrations that come with a mobile workforce is having to manually request information. With remote staff, the potential for miscommunication is always there, and in industries like home care, this can lead to dangerous consequences.
With the future of care is turning more and more towards digital, and other industries wanting to similarly harness the power of mobile technology, real-time alerts can begin to benefit more and more companies. Here’s how your business could benefit from real-time alerts.
If one of your employees is late or has missed a shift, it can cause stress for your office staff who have to arrange cover. Furthermore, they may not find out that the shift has been missed straight away, meaning a poor level of service for your customers. Real-time alerts would send a notification to your office staff as soon as an employee hasn’t clocked in for a shift, which would alert the office staff of an employee being late or completely missing their shift. This would then make it easier for the office staff to re-allocate the shift to somebody else without delay.
As well as helping your office staff, real-time alerts can also help your remote employees as you can notify them of upcoming shifts. This can help to prevent any issues occurring of missed shifts or your employee being late to the appointment. As you can send custom and bulk messages to your employees too, it also saves the time of manually chasing your employees to make sure they are aware of their shifts.
Real-time alerts are also a way of protecting lone workers, so if you have staff working remotely in an insecure environment where they could feel vulnerable, they would have the reassurance that safety alerts are available so no matter what the situation the office staff are aware and can help when needed.
Finally, real-time alerts can help you ensure your business is running efficiently, as it saves the manual tasks of having to call employees and chase people for information. With this saved time you can then focus on more productive tasks for you and your team. The reporting power that data from real-time alerts creates can also provide useful insights into how your business is running, and where action might be needed to make improvements or streamline things.
An electronic monitoring solution can help you benefit from real-time data, whether it comes from alerts, reporting or monitoring. IQ:Timecard can provide you with real-time alerts, delivery monitoring and more.
Want to know more about the benefits of remote workforce management software? Take a look at our dedicated resource guide.
If you would like to see some of the benefits mentioned in this article, click here to request a demo.