Clock on a table

Why communication is key to care planning

Communication plays a crucial role when it comes to management and planning for a wide range of industries. Without communication, the full picture cannot be seen and rather than a workforce operating as a team, taking action via informed decisions, each member of staff is functioning using only the limited knowledge and awareness that is available to them. This can be detrimental to any company – even more so if a business is operating using a remote workforce when effective communication is already challenging. Home care is one sector where the need for the entire workforce to operate as one, informed unit is vital. A recent news story highlighted the need for this industry to function using transparent care planning systems as a care home resident was given an overdose of medication, leading to her death. With appropriate action, repeat events are certainly avoidable.

Home care is a complex business, with many factors making it challenging to manage. With patients dispersed across many sites, each with individual needs and the workforce equally as remote and distributed, it is important to have some kind of central planning system or a portal of communication in place to ensure the effectiveness of a company.

Although shift patterns can often be erratic, implementing a care planning solution can inform each member of staff of their weekly schedule, sending reminders and important updates to keep each worker timely. As it is revealed that complaints about home care have risen by a quarter over the past year due to staff failing to turn up or arriving late, proper and efficient care planning could provide the necessary solution to this problem.

Using intelligent staff allocation solutions, a forward-thinking care planning system can also connect the appropriate carer with a patient on a ‘best suited’ basis, matching them via location, skills and personal preferences, improving the service that is given.

With a central location to access documents used as part of a care planning system, staff can instantly retrieve patient records and notes whenever it is needed, ensuring that each client receives the care that is suited to them.

Effective and successful care planning relies on an underlying sense of communication in order to allocate staff, stick to scheduling and ensure that a client’s specific requirements are met. We understand this need, which is why we developed IQcareplanner, acting as a portal of communication between staff and management in the home care industry.  Get in touch with a member of our team to learn more about this innovative tool.