Following a period of rapid growth, Unique IQ has bolstered its award-winning team with the addition of 7 new hires.
Despite the move to home working due to the lockdown, Unique IQ has successfully taken on two new customer-facing members of the team during this period, to build on its reputation for offering world-class customer service.
Having started in March, Lisa Lynch is now a permanent fixture of Unique IQ’s customer support team – working alongside familiar face Keeley Evans to offer first-line technical advice, troubleshooting and training.
Whilst Rob Harris joins Unique IQ in the newly-created role of Client Relationship Manager. An experienced account manager coming from the print management industry, Rob is looking after a portfolio of our valued customers, serving as their direct point of contact for strategic guidance and queries, to ensure their business is making the most of the software we provide.
The biggest area of investment comes within the product development team. Unique IQ began 2020 with the introduction of a new development manager, Tom Thorp, who is now heading up our team of developers and steering our roadmap of new features, improvements and innovation in our technology.
Since then the development team has welcomed Rhys Evans and Danielle Platt. Both have hit the ground running, bringing their web application experience to support the rest of the team in deploying rapid developments to our software.
And soon to be joining the company are two apprentices who have come through the Code Nation development bootcamp. Unique IQ has had long-standing success from apprenticeship schemes, with a number of established members of the development team having come via this route.
Managing Director of Unique IQ, David Lynes, said of the recruitment drive: “despite it having been a challenging few months for everyone, we wanted to grow our team to continue to be able to offer high levels of support to our customers, particularly those who have been relying on our software to deliver home care to some of the most vulnerable in society throughout the coronavirus crisis.
“We have ambitious growth plans in place, and are committed to our core purpose of supporting businesses to deliver an outstanding service through innovative technology solutions.”
No strangers to success, Unique IQ’s care management software was named ‘Best Technology, Data or Software Product’ at the prestigious Home Care Awards earlier this year, the benchmark for business and service excellence in the UK home care sector. The Redditch-based software company was also named Birmingham’s Business of the Year 2019.