Trophy and gold stars

In early July the homecare sector saw the announcement of the 2020 ‘Top 20 Home Care Provider Awards’ winners on In its 6th annual celebration, these awards recognise the fantastic work of home care providers throughout the UK. With the recognition based on the review scores given by service users and families, to be recognised as a top 20 entry is a fantastic achievement, congratulations to all!

As part of the scores, staff and management are also reviewed, with opportunities to give comments about their timekeeping, performance and duty of care. Unique IQ has helped a number of the top 20 providers meet these high standards, with our home care software assisting with the production of digital care plans, medication administration and scheduling ‘best-matched’ clients and carers.

With over 50% of the top 20 home care providers using Unique IQ’s software rated as ‘Outstanding’ by the CQC, the technology has been recognised by the CQC as one of the “robust systems that ensured the service was very reliable.”

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Achieving a spot in the top 20 for Yorkshire and The Humber group, the York based Home Instead Senior Care branch received comments from service users for its reliable staff whose services are described as ‘invaluable’. The ‘Outstanding’ branch received praised during its latest CQC inspection for its continuous drive to improve quality assurance, with the inspector noting the “the provider had call monitoring systems in place [Unique IQ’s IQ:timecard] to identify any late calls so they could take immediate action to investigate the reasons and inform people.

Another winner, Saxon Care based in Wiltshire, were named as a top 20 provider to the South West England division and have been using Unique IQ’s software for over 3 years. Through Unique IQ’s care planning software, IQ:careplanner, the ‘best-match’ system has helped the CQC ‘Good’ rated provider match carers to their service users based on needs, preferences, continuity of care and a range of other factors. Reviewers have praised the results of this system with comments about the ‘excellent attention to care’ given by carers, and the ‘interesting chats’ and ‘positive attitudes’ experienced during a visit.

One of the named winners of the West Midlands group, Home Instead Senior Care – Stafford, was praised by service users for their kindness and ‘additional levels of care’, including medication administration, with one review praising the “huge help in administrating medication, all documented and checked”. Using the IQ:timecard MOBILE app, care support workers are able to check medication easily and effectively, ensuring their clients receive the correct dosage. The app also prevents carers from clocking out of their visit in the event there is a mandatory medication response, reducing any instances a dosage is accidentally missed.

Top 20 South West England and ‘Outstanding’ CQC rated provider, Home Instead Senior Care – Exeter and East Devon, are long standing clients of Unique IQ, and praise the team and the software. Registered Manager Laura Grant says: “Thank you for solving the problem so promptly this morning. This is why we love being with you as a company.” And colleague, Jayne Wilson, Care Manager of the branch says: “The document upload tool in IQ:timecard is an amazing tool to use.”

For more information about the 2020 top 20 home care providers, please visit

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