The recently published Care Association Alliance Social Care Workforce Study showed that the care sector has the highest average turnover of all sectors at 27%. This means that almost 1 in every 3 workers is leaving their care role each year.
Another concerning fact highlighted in the report was that of the almost 1.5 million employees working in social care, 23% are aged over 55. This paints a challenging picture for the care industry in the next decade, where almost a quarter of the UK’s care workforce is likely to be retiring.
To ensure the future success of the care industry, action must be taken, but it is also important to understand how we have arrived at this situation.
Reasons for high turnover
Looking at the underlying causes behind these high figures, some of the key reasons that home care staff are leaving their jobs include:
- Low pay – Care assistants earn an average of £350 per week, which is a staggering £200 less than the average weekly pay in the UK.
- Long hours – Home care staff often work much longer hours than the average UK employee.
- Lots of paperwork – In addition to the demanding tasks of care work, staff are often required to complete lots of time-consuming paperwork.
- Stressful work – According to HSE statistics, work-related stress, depression or anxiety was higher for the sector ‘Human health and social work activities’ compared to other industries (2080 vs 1320 per 100,000 workers for all industries).
Finding a solution to the staff retention problem in home care
The combination of factors contributing to dissatisfaction amongst care workers is complex, and pay will, of course, play a significant role in improving staff retention. But outside of that, technology solutions such as Unique IQ’s can help to reduce some of the drivers of staff dissatisfaction such as stress, paperwork and long hours.
How can care management software improve employee satisfaction in home care?
There are a number of different benefits of using care management software within home care, which can help to improve employee satisfaction.
For example, mileage trackers and payroll features that calculate and pay the correct miles, integrating with existing payroll systems without the need to raise expense claims. Carers’ worked and scheduled hours are recorded and paid correctly each time, removing any stress from incorrect payments.
Care planning systems can also generate a personalised care plan, freeing up care workers’ time so they can do more, in fewer hours. On average, using systems like IQ:careplanner, employees were able to save 35% of their time each week.
The time that’s typically spent on manual admin such as checking in to a location, creating care plans, filling out MAR sheets and other paper-based admin, can be re-invested into caring, reducing some of the stress from going above and beyond under intense time pressures.
The industry-wide problem with home care staff turnover may seem hard to resolve but if you are looking for ways to use technology to make improvements in your company then it is worth finding out more about our care management software.
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