Electronic Call Monitoring for Home Care

What IQ:timecard delivers for home care agencies

Electronic call monitoring for home care: what IQ:timecard delivers

IQ:timecard’s electronic call monitoring system is designed around the realities of home care, where your workforce is dispersed across dozens of client homes simultaneously and every visit matters. From the moment a carer arrives at a client’s address to the moment they leave, IQ:timecard gives your office team a complete, real-time picture of what is happening across your service.

Verified attendance at every visit

Carers clock in and out of visits via a mobile app or landline. GPS confirms their location at clock-in and clock-out, providing irrefutable evidence of attendance for commissioners, CQC, and payroll.

Real-time alerts for missed and late visits

If a carer has not clocked in within the expected window, IQ:timecard alerts the office immediately, so staff can follow up before the visit is missed entirely. This is particularly important for vulnerable clients who may rely on that visit for medication or personal care.

Lone worker safety

Carers working alone in clients' homes need to know someone is tracking their safety. IQ:timecard provides that reassurance, with office staff able to see each carer's last known location and respond quickly if something appears wrong.

Accurate payroll, automatically

Visit times are calculated directly from confirmed clock-in and clock-out data, eliminating manual timesheet processing and the errors that come with it. National Living Wage compliance reports are generated automatically.

Task management at the point of care

With our electronic call monitoring for home care office staff can assign tasks to carers for each visit, which carers view and complete via the mobile app. Completed tasks, notes, and any concerns are submitted back to the office in real time.

CQC compliance evidence

IQ:timecard produces a complete, time-stamped record of service delivery that demonstrates compliance with CQC requirements around visit attendance, task completion, and lone worker safety.

Activity monitoring and outcome tracking

Every task completed, note recorded, and action taken during a visit is logged and visible to the office team in real time, giving managers a complete picture of service delivery across all clients and carers.

Mileage tracking and expense management

IQ:timecard automatically calculates mileage between visits based on postcode mapping, generating accurate mileage claims for your team without manual calculations. Expense management is handled within the same system, keeping everything in one place.

Business performance reports

Configurable dashboards and reporting tools give managers instant visibility of key metrics across the whole operation, from attendance and task completion to payroll and compliance, supporting better informed decisions at every level.

Every tool your home care agency needs.

How IQ:timecard electronic call monitoring fits into your wider home care system

IQ:timecard works seamlessly alongside the full suite of Unique IQ solutions, so your attendance data, visit records, and task completions connect directly with the tools your office team already uses every day. Whether you need to manage rotas, process payroll, record medications, or monitor care quality, everything is available within a single login.

Explore the full range of solutions available to your agency:

We have worked with Unique for a number of years now and have built excellent working relationships with the whole team. Nigel Groves (Business Analyst) has been a wonderful asset to us an organisation and we have brokered an excellent working relationship with David and Cheryl...

Chris Haines Midland Mencap

We have worked with UniqueIQ at Home Instead York and Home Instead Scarborough & Ryedale for many years now and cannot speak highly enough of their products and the service they provide to support them. On the rare occasions we have had any issues (usually our errors!) the speed of response has been excellent....

Luke Norbury, Home Instead (York & Scarborough)

The biggest positive with IQ is the people - approachable, responsive, reliable. And as they have grown this hasn't been lost. Well done to David, Cheryl and their team!!

Andrew, Home Instead

Frequently asked questions

What is electronic call monitoring for home care?

Electronic call monitoring for home care is a system that verifies when care workers arrive and leave client visits, using a mobile app or landline. It replaces manual timesheets with an accurate, real-time digital record, supporting CQC compliance, lone worker safety, and accurate payroll.

Is electronic call monitoring required by CQC?

CQC does not mandate a specific system, but it does expect providers to demonstrate that care was delivered as planned, at the right time, and by the right person. Electronic call monitoring for home care provides the evidence base to support this.

Does IQ:timecard work on any mobile phone?

Yes. IQ:timecard’s mobile app is available on both Android and iOS, and the landline option provides an alternative for carers without smartphones.

Can IQ:timecard calculate payroll automatically?

Yes. Visit times logged through IQ:timecard are used to calculate payroll automatically, including National Living Wage compliance checks, removing the need for manual timesheet processing.

Does IQ:timecard integrate with other software?

Yes. IQ:timecard integrates with the full Unique IQ platform and connects with a range of third-party payroll and accounting systems.

Does IQ:timecard track mileage?

Yes. IQ:timecard automatically calculates mileage between visits based on postcode mapping, generating accurate mileage claims without manual input.

Electronic Call Monitoring Software for Home Care

Electronic Call Monitoring for Home Care