Home Care Software Onboarding Done Right: Loving Arms Care and Support’s Implementation Story

Home Care Software Onboarding, Built Around the Team’s Pace

Customer: Loving Arms Care and Support | Location: West Midlands
Sector: Domiciliary Care, Complex Care, Live-in Care, Supported Accommodation

Loving Arms Care and Support’s home care software onboarding journey with Unique IQ shows how a phased approach can deliver early operational impact without disrupting daily care delivery. Loving Arms is a growing care provider delivering person-centred support across their community.

Overview

Loving Arms Care and Support delivers a wide range of services, including domiciliary care, complex care, respite care, live-in care and supported accommodation, providing person-centred support tailored to each client’s needs.

For this case study, we spoke with Tapiwa Kadzviti, Finance and Operations Coordinator at Loving Arms, who shared her experience of partnering with Unique IQ and the impact the new system has had on day-to-day operations.

Challenges Before Unique IQ

Before moving to Unique IQ, the team’s main operational challenge was rota allocation. The process was slow and time-consuming, taking up a significant portion of the working week and leaving limited capacity for other priorities.

With a varied service offering spanning domiciliary, complex, respite, live-in and supported accommodation, time was a precious resource. Anything that pulled the team away from supporting carers and clients had a real impact on day-to-day operations.

Why Unique IQ Stood Out

For Tapiwa and the team, the decision came down to finding a system that genuinely fit the needs of a growing care provider, without overstretching the budget.

We found that you struck the right balance between what we needed and the amount we were able to pay for the service.

Tapiwa Kadzviti, Finance and Operations Coordinator

That balance of capability and value, paired with a system built specifically for home care, made Unique IQ the right fit. The strength of Unique IQ’s rostering and scheduling functionality was a particular draw, given the time pressures the team was facing.

Implementation Experience

Loving Arms opted for a phased home care software onboarding to give the team space to adjust at their own pace. Rather than rushing the transition, the team worked through onboarding gradually over three months, with a dedicated point of contact guiding them at every stage.

The onboarding experience was great. We did a slow transition of three months and were assigned Jack, who was extremely helpful. The whole team has been great.
Tapiwa Kadzviti, Finance and Operations Coordinator

The combination of a measured transition timeline, a dedicated point of contact, and responsive ongoing support helped the team build confidence in the system gradually. For a growing organisation managing a varied service mix, this phased approach meant new ways of working could be embedded without disrupting day-to-day care delivery.

The Results

Although the team is still in the early stages of working with Unique IQ, the impact on rota allocation has already been significant.

We can now do rota allocation in less than half the time that it used to, and that has allowed us to focus our time on other things that were being neglected.
Tapiwa Kadzviti, Finance and Operations Coordinator

The time saved each week has freed the team up to focus on the parts of the business that needed it most, from supporting carers to developing services. With less time absorbed by manual scheduling, the operations team has been able to give attention to areas that had previously been pushed aside.
Beyond the time savings, Tapiwa is clear about the wider value of the partnership.

The team is super attentive and caring. The system has lifted a huge burden on our shoulders.
Tapiwa Kadzviti, Finance and Operations Coordinator

Key Takeaways

For Loving Arms Care and Support, the home care software onboarding process was just as important as the platform itself. The phased rollout, dedicated point of contact and responsive wider team gave the organisation space to adopt the system at a manageable pace, without disrupting daily operations.

The result has been measurable and immediate. Halving the time spent on rota allocation has created real capacity for the operations team to focus on the priorities that matter most, and the partnership-led approach has built early confidence and laid strong foundations for the next stage of the relationship.

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Frequently Asked Questions for Home Care Software Onboarding

How long does home care software onboarding take?

For Loving Arms Care and Support, the phased onboarding process took three months, with a dedicated point of contact supporting the team throughout. Timelines can be tailored to suit each provider’s pace and operational needs.

What support is available during home care software implementation?

Unique IQ assigns a dedicated onboarding contact to each customer and provides responsive support from the wider team throughout the transition and beyond go-live.

Can home care software help reduce time spent on rota allocation?

Yes. Loving Arms Care and Support reported that rota allocation now takes less than half the time it used to since moving to Unique IQ, freeing up team capacity for other priorities.