3 innovative ways to improve home care delivery with care management software

Satisfied clients are critical to the success of improving home care delivery. And often, harnessing the potential of the technology can have far-reaching benefits for those receiving care. So, in order to maintain or improve service delivery, home care companies must constantly look for ways to utilise the technology at their fingertips to ensure that clients and their families feel satisfied.

1. Deliver care that is appropriate to the cultural needs of the client

Home care that is culturally appropriate is hugely important for those receiving domiciliary care and is a topic that the Care Quality Commission has said is even more critical since the Coronavirus pandemic. This is because people using services may have less contact with people that understand and affirm their culture – for example, family and friends. Care providers can use technology to ensure that they are meeting clients’ needs by recording cultural and personal preferences within their digital care records, and creating specific tasks for caregivers to ensure are carried out during visits.

2. Ensure caregivers are spending as much time as possible with the client

Each precious moment a caregiver spends providing quality person-centered care to a client is priceless. And quite often, those moments can be lost to laborious form-filling between tasks, checking paper care plans, re-reading medication requirements, and even planning travel routes between visits. With a dedicated care management system, care coordinators can digitise most of these time-consuming administration tasks – transforming them into seamless digital processes that caregivers can use a smartphone app. From eMAR, to ‘best route’ appointment navigation and instantly updatable digital care plans – care management technology can really make a difference to a client’s visit.

3. Match the best-suited staff members to each individual client

As the needs of many home care customers continue to become more complex, it is essential to ensure that the clients are receiving the right kind of care from carers with the appropriate skill set. With the right care management system, care coordinators can make notes within the digital records of both clients and carers – recording personal preferences, cultural needs, and healthcare skills. ‘Best matching’ technology can help care coordinators assign the best-suited caregivers in an efficient and person-centered way.


Our homecare focussed care planning software is packed with features to help care providers improve the way they deliver care. Get in touch with us today to find out more about our award-winning home care solutions.