CQC Guide

Using technology to meet the CQC’s 5 key questions

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The Care Quality Commission regulate all care services across the UK and ask 5 key questions during their inspection to ensure that they focus on the things that matter to people. These key questions apply to all types of businesses that provide care services including home care, domiciliary care, live-in care, extra care, assisted living care and residential care.

What are the CQC’s 5 key questions?

  • Are they safe? Safe: you are protected from abuse and avoidable harm.
  • Are they effective? Effective: your care, treatment and support achieve good outcomes, help you to maintain quality of life and are based on the best available evidence.
  • Are they caring? Caring: staff involve and treat you with compassion, kindness, dignity and respect.
  • Are they responsive to people’s needs? Responsive: services are organised so that they meet your needs.
  • Are they well-led? Well-led: the leadership, management and governance of the organisation make sure it’s providing high-quality care that’s based on your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

How can technology assist home care providers to meet the 5 key questions?

    How can home care providers use technology to improve care?

    The CQC has made ‘encouraging innovation’ one of its strategic priorities, recognising that digitally-enabled care can offer significant benefits to people who use services and those who run and deliver them. We explore what providers can be doing now to improve quality and look ahead to what the future holds for the sector.

      It’s a hugely exciting time for embracing the potential of technology, but it’s important to remember the care that’s at the centre of it. People’s quality of life and wellbeing, in some cases people’s lives, is dependent on the technology that we introduce into home care. And as technology providers, we have a responsibility to remember that as we strive to better our tech.

      Want to know more about how our technology has impacted CQC inspection ratings? Read our comprehensive guide on CQC feedback.