Our Solutions

Our Client & Family Care Portal is transforming Communication in Home Care

Care comes first with our client and family care portal. Service users and nominated family members are able to log in to our online portal to view care plans, visit details, and important updates, helping them stay involved and make informed decisions about care.

Book a Demo
care portal

Transform care with unmatched benefits

Our family app streamlines your communications and provides your clients, families, and friends with peace of mind. Purchasing care for a loved one is both a practical service, and an emotional one too. Help manage expectations and worries through clear and consistent communication between your business, staff, clients, and their loved ones.

1

Real-time information

Questions answered at a glance as our family and client portal provides real-time updates regarding care and services. Enhance trust and transparency between your agency, client, and family member. All data is secure and only accessed by authorised individuals, enhancing privacy and compliance with security standards and regulations.

2

Medication clarity

The family portal allows loved ones to see and check the full list of medications, including the dosage and frequency, that must be taken during a visit. Allowing the family to see what is scheduled and completed will help limit the number of times they call the office to check in on their loved one.

3

Planned visits

Through our portal, family members can see the times, dates, and frequency of the care visits for their loved one, along with which carer has been assigned to complete the visit, without the need to call the office to double-check everything is in order.

4

Carer feedback

Carers complete tasks recorded in the app during each visit, leaving updated messages for family members.

5

The choice is yours

Customise what families can and can't see. Similar to other features, our portal can be customised so it in line with your goals and objectives.

Discover Cutting-Edge Features of Care Management

Our Care Management Solution’s advanced features are designed for to ensure our customers are able to deliver comprehensive, efficient, and secure care. Enhance your operations with our innovative tools tailored for home care excellence.

Care Planning for Home Care Agencies

6 Star Rostering System

Document Security for Home Care Agencies

Incident Handling & Safeguarding

Payroll and Invoicing within IQ:caremanager

Payroll & Invoicing

Funder Management functionality for home care agencies

NLW Compliance Reports

iOS and Android Carer App

Recruitment & Retention Tools

Contact Log & Mini-CRM

Permission control with home care management software

Real-Time Alerting

Data Access Restrictions within IQ:caremanager

Remote Worker Safety

IQ:caremanager's Client and Family Portal

Client & Family Portal

Maximise efficiency, care, and security with Unique IQ

Unique IQ’s intelligent care management solutions streamline your operations, reduce costs, and enhance the quality of care. Our platforms eliminate your administrative burdens giving your team more time to focus on delivering exceptional care. Enjoy peace of mind knowing our software secures and streamlines your processes, setting a new standard in care management efficiency and reliability.

care portal
1

Right Carer, Right Time

Matches carers to visits based on skills, availability, and continuity of care, improving service quality and client satisfaction.

care portal
2

Efficiency & Cost Control

Optimises routes and travel time to reduce mileage and maximise staff productivity.

care portal
3

Flexibility & Real-Time Updates

Easily adapts to last-minute changes, sickness, or emergencies with instant updates to carers via the app.

care portal
4

Visibility & Compliance

Provides managers with a clear overview of schedules, ensuring visits are covered, breaks are compliant, and CQC requirements are met.


care portal

High-Performing Software for Enhanced Care Delivery

At Unique IQ, our award-winning suite of solutions is designed to support every aspect of your care delivery service. Our innovative products are built to be user friendly, streamline your operations, and help you do your job better. Efficiently, accurately, and without overcomplicating tasks or slowing you down.

  • Consistency: In 2023, we achieved an impressive up-time rate of 99.9% – less than 60 minutes of downtime for the entire year!
  • User-Friendly Design: Our products are designed to be intuitive and accessible. Even self-proclaimed technophobes can quickly get to grips with them.
  • Continual Improvement: We regularly roll out feature updates based on your feedback, ensuring you have what you need to manage your business and deliver personalised care.

Ready to experience IQ:caremanager?

Book a Demo

Client Reviews

Hear directly from our satisfied customers

Hear it from those who know us best. Discover how care providers across the UK are transforming their services with Unique IQ. Our clients share real stories of success, impact, and the difference our software makes every day.

trustpilot

We have worked with Unique for a number of years now and have built excellent working relationships with the whole team. Nigel Groves (Business Analyst) has been a wonderful asset to us an organisation and we have brokered an excellent working relationship with David, Cheryl and Elanor...

Chris Haines Midland Mencap

trustpilot

We have worked with UniqueIQ at Home Instead York and Home Instead Scarborough & Ryedale for many years now and cannot speak highly enough of their products and the service they provide to support them. On the rare occasions we have had any issues (usually our errors!) the speed of response has been excellent....

Luke Norbury, Home Instead (York & Scarborough)

trustpilot

The product itself is really good, the occasional glitch though to be fair sometimes that can be down to mobile signals. The biggest positive with IQ is the people - approachable, responsive, reliable. And as they have grown this hasn't been lost. Well done to David, Cheryl and their team!!

Andrew, Home Instead

Strengthen Trust and Communication through our Secure Care Portal

Give clients and families real-time access to care information anytime or anywhere. Our intuitive care portal keeps everyone informed, involved, and reassured.

Book your personalised demo to see it in action, or talk to our expert team to discover the right solution for your current and future care needs.

For information regarding the different packages that are available for our award-winning home care management system, IQ:caremanager, please visit Pricing Packages.

Discover Efficiency: Schedule Your Demo Today

Got a question? Reach out to our team of software experts today


Client & Family Care Portal FAQs

What is our client & Family Care portal

Our Client & Family Care portal is a secure, digital hub that gives your clients and their nominated family members 24/7 access to care plans, visit schedules, real-time updates, and medication records.

This easy-to-use online portal promotes customer satisfaction through transparency, enhanced communication, and supports more informed decision-making.

As part of our IQ: Caremanager system, it helps care providers deliver a more transparent and responsive service. Families can view real-time updates, send direct messages to care staff, upload important dates, and stay meaningfully involved in the care journey.

How are visit schedules displayed?

See scheduled visits at a glance through our portal. Seamlessly displayed with dates, times, and assigned carers,  this provides clarity and reduce  the need for family members to contact your office for confirmation, saving time, resources and providing peace of mind.

Can the portal reduce administrative workload?

Absolutely. By providing real-time transparency and messaging, the portal reduces the need for frequent phone checks in which allows your team to focus on delivering care, saving time and resources.


Explore more solutions to elevate your care

Broaden your capabilities with our range of solutions tailored for home care excellence. From Rostering & Scheduling to Compliance, discover tools designed to enhance every aspect of your care delivery.

Rostering & Scheduling

Optimise staff schedules with ease, ensuring reliable coverage and client satisfaction.

Discover

eMAR

Improve safety with our streamlined electronic medication administration record system.

Discover

Care Management

IQ:caremanager collects client details for a holistic care history view, helping you create personalised care plans.

Discover
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.