Goals
Midland Mencap set out with clear goals: to reduce the burden of paperwork, gain real-time oversight of service delivery, and empower their frontline teams with tools that truly worked for them. But they also needed a system flexible enough to handle the complexity and diversity of their services – something they’d struggled to find elsewhere. Their ambition was to go beyond digital tick boxes; they wanted meaningful transformation that freed up time, improved outcomes for citizens, and gave their teams the confidence to deliver exceptional care every day.
Off-the-shelf didn’t cut it.
Midland Mencap needed more – so they partnered with Unique:IQ. The result? Less paperwork, greater visibility, and empowered staff delivering truly personalised care.
"Unique: IQ always follow through on the things that they promise to do"
Dan Rogers - Operations Manager - Housing Care & Support
Achievements
And they delivered. With Unique:IQ, Midland Mencap has transformed how care is coordinated and experienced. Paperwork has been drastically reduced, giving staff more time to focus on people, not processes. Leadership now has full visibility across services, enabling smarter, faster decisions. Most importantly, teams feel supported, empowered, and proud of the care they provide – and citizens are noticing the difference. What began as a search for a system has become a true partnership, with outcomes that speak for themselves.