Our Specialisms
Deliver confident, consistent support for people with highly complex needs
Our complex care software is designed to help care providers manage, coordinate and deliver truly person-centred support, no matter how complex the needs of the individuals you support. From personalised care planning to real-time recording and comprehensive compliance tools, our platform brings all essential functions together in one intelligent, easy-to-use system.
Complex care software is a comprehensive digital system designed to help care providers manage every aspect of delivering specialist, high-acuity support. From advanced care planning and clinical oversight to staffing coordination, compliance management and real-time documentation, complex care software brings all operational and clinical functions into one secure, easy-to-use platform, giving providers full visibility and control across their service.
Our complex care software includes everything required to run a safe, responsive and person-centred complex care service. It centralises detailed care planning, risk assessments, clinical observations, digital MAR (eMAR), and real-time updates through a mobile app for care teams. It also incorporates incident management, escalation tracking, secure communication tools, and advanced reporting and analytics – all designed to support informed decision-making while reducing administrative pressure.
But delivering complex care requires far more than standard domiciliary care software. Providers supporting individuals with long-term conditions, neurological disorders, acquired brain injuries, spinal injuries, degenerative illnesses, tracheostomies, PEG feeding, ventilation support, or complex behavioural and mental health needs require systems that can safely manage higher levels of clinical detail and governance.
Our platform brings together advanced digital assessments, dynamic person-centred care planning, multi-layered risk management, outcomes tracking and regulatory compliance tools within one unified environment. It also supports workforce competency tracking, skill-based scheduling, clinical documentation, safeguarding processes and detailed audit trails, ensuring every aspect of care delivery is safe, consistent and fully accountable.
With powerful analytics, customisable dashboards, and the flexibility to adapt to specialist service models, our complex care software enables organisations to deliver safer, more coordinated and more personalised care. It improves communication across multidisciplinary teams, strengthens governance, enhances visibility of risk, and allows providers to focus more time on delivering high-quality care rather than managing paperwork.
Our complex care software equips your teams with the tools they need to deliver safe, clinically robust and person-centred care for individuals with high-acuity and specialist needs. From managing detailed clinical interventions to coordinating highly skilled staff and multidisciplinary teams, our platform brings together all the essential features required to run a high-quality complex care service.
Whether you are supporting individuals with long-term neurological conditions, acquired brain injuries, spinal injuries, tracheostomies, ventilated care requirements, complex physical disabilities or significant behavioural and mental health needs, our software ensures every element of care delivery is connected, visible and well governed within one unified digital system.
Below, explore how our complex care software supports providers delivering specialist packages of care in community, home-based, supported living and residential complex care settings – combining operational control, clinical oversight and regulatory compliance in a single integrated platform.
Explore Complex Care Software in Action
Our software is designed to support safe, consistent and clinically informed care delivery, with technology that integrates seamlessly into complex care environments.
Carers Trust Mid Yorkshire delivers person-centred home care that includes specialist support for people living with medical and complex conditions. Their teams provide care for individuals with long-term health needs, neurological conditions, physical disabilities and additional clinical requirements that demand careful coordination, structured care planning and consistent oversight. Delivering this level of complex care requires strong governance, accurate documentation and seamless communication across teams.
Alongside their medical and complex care services, Carers Trust Mid Yorkshire also provides community-based support, short breaks, carer services and wellbeing initiatives, helping individuals and families live safely and independently within their own homes and local communities.
By implementing our complex care software, the organisation has been able to centralise care planning, streamline scheduling, improve communication between office and frontline teams, and strengthen compliance processes – all within one unified digital platform. This has reduced administrative burden while enhancing visibility and control across their complex care operations.
“Unique IQ was the perfect fit. Not only did the software meet our needs, but from the get-go, the customer support was second to none. On top of that, we’ve worked alongside the development team to create unique features within the software such as ‘Group Activities’ – which has allowed us to digitise the organisation of group activities for those receiving care. It allows us to schedule activities, assign care support workers and calculate pay rates efficiently.”
Rachael Wilson, Finance Manager, Carers Trust Mid Yorkshire
Take a look at the full Carers Trust Mid Yorkshire story in our case study and discover how digital transformation is supporting safer, more coordinated complex care delivery.
At Unique IQ, we design complex care software that empowers providers to deliver safe, clinically robust and person-centred support with confidence and efficiency. Since 2005, our mission has been to simplify the management of specialist and high-acuity care services through innovative digital solutions that reduce administrative burden, strengthen governance and improve quality of care.
Our cloud-based platform gives complex care providers a smarter, more controlled way to manage specialist services. By bringing detailed care plans, layered risk assessments, clinical observations, digital MAR (eMAR), scheduling, communication tools and workforce oversight into one unified system, organisations benefit from improved accuracy, reduced duplication and complete operational visibility across community and residential settings.
The platform supports real-time care recording, structured risk management and full audit trails, making it easier to oversee high-dependency packages and multi-disciplinary involvement. Accurate time and attendance tracking for mobile teams ensures complex shift patterns, skill-based allocations and lone working arrangements are managed safely and compliantly, while maintaining continuity and consistency of care delivery..
Our secure Family & Friends Portal enhances communication and reassurance, giving loved ones appropriate access to care updates, support plans and key information. This strengthens trust, improves engagement and provides families with greater confidence in the specialist care being delivered.
By streamlining care planning, compliance monitoring, scheduling, workforce management and reporting, our complex care software reduces time-consuming manual processes and improves collaboration across teams. Providers gain stronger governance, better visibility of risk and performance, and more time to focus on delivering high-quality, personalised care. Trusted by care organisations across the UK and internationally, Unique IQ continues to support complex care providers with smarter, connected technology designed for the realities of specialist care delivery.
Ready to see how our complex care software can help your organisation deliver better support with confidence? Please contact us or complete the form below. A member of our team will be in touch as soon as possible.
"*" indicates required fields