By Keeley Evans, Customer Success Support Lead at Unique IQ
Technology with a Human Touch
What Makes Us Different: Service with Heart in a Tech-Driven World
In tech, it is easy to focus on data, features and automation. But behind every system are people: those who build it and those who rely on it every single day.
At Unique IQ, we have always believed that what truly sets us apart is not just our software, but our service. The way we show up for our customers. The human side of what we do.
“Behind every support call is a story – a carer on shift, a manager under pressure, someone making sure people get the care they deserve.”
Working in the care sector shapes everything about how we operate. When our customers reach out, they speak to a real person, not a bot. No chat loops. No endless menus. Just a genuine human who listens and wants to help.
That is something we are proud of: 100% of our support is delivered by people, not automation.
Because when something goes wrong in care, it is too important for a chatbot to guess the answer.
Service That Listens and Evolves
We see service as a partnership, not a process. Our Customer Success and Support teams work side by side with our users, helping them get the most out of both their software and their time.
We are proud that:
- 98% of customers rate our service as excellent
- We respond in under 10 minutes on average
- 90% of issues are solved within 24 hours
- Proactive resolutions have increased by 25% this year
Those numbers matter because they represent real people: carers supported before a visit, coordinators saving hours of admin, and managers who can breathe a little easier.
And in a sector where over 50% of care providers say technology adoption is slowed by poor support or training (Home Care Insight, 2024), that kind of service makes all the difference.
“Great service is not just about fixing problems; it is about building relationships that make a real difference.”
Women Leading with Empathy
As a woman working in tech, I am proud that our service team is led by women who bring empathy, collaboration, and care into everything we do.
While only 26% of the UK tech workforce are women (Tech UK, 2024), Unique IQ is leading the way in customer success and support, proving that emotional intelligence and technical knowledge are not opposites; they are powerful together.
“Emotional intelligence and technical expertise are not opposites; they are the foundation of great service.”
Choosing People in a Tech-Driven World
In a world full of bots and automated replies, we choose people.
Our mission goes beyond care management software; it is about ensuring every customer interaction reflects the same compassion and reliability that defines the care sector itself.
If you would like to see what real service feels like, we would love to show you how our team supports care providers differently.
Get in touch with our team or explore how we are redefining service in social care technology at Unique IQ.