workforce scheduling

Amsterdam Airport Joins Electronic Scheduling Ranks

An airport in Amsterdam has joined the ranks of business around the world in order to monitor and pay their cleaning staff correctly and efficiently. With a number of different services including security, airport information desks and cleaning, it was crucial for the company running the services for the airport to be able to schedule their workforce properly. However, with 570 employees across the entire site, and shifts taking place round-the-clock, as is the nature of a large international airport, a paper-based system just wasn’t cutting it.

The team at Amsterdam Schiphol Airport originally used a paper-based system to schedule their 150 cleaning staff. This system was obviously subject to human error, and with 150 timesheets to sort through every week, and a limited team of payroll staff, the biggest miscalculations were made when it came to ensuring staff were paid the right amount. The information was sent by fax – another outdated method – around the airport twice a day, so it was highly inefficient. The cleaning service providers decided something must be done.

The cleaning service decided to implement an electronic solution, which would render paper timesheets obsolete and provide a more comprehensive, automated method of workforce scheduling. After some time spent configuring the system for various different permutations (national holidays, different wage brackets, different holiday allocations for part-time and full-time staff) the new solution was up and running – to great success.

One of the biggest benefits, said a spokesperson for the cleaning service, was the ability to be more flexible in scheduling. Rather than faxing documents around the airport twice daily, changes could be made instantly to schedules and timetables. If an employee called in sick, there was a comprehensive overview ready for them to react and plan ahead. There were also significant savings in the payroll department. The removal of human error from the process was stated to be an important benefit, and administration staff could better focus their attention on other elements of making sure the airport ran like clockwork.

This case study is just another example of the benefits that automated time and attendance solutions can bring to a workplace. If a global transport hub like Amsterdam Schiphol can roll-out a solution like this across more than 500 staff and reap the rewards, so can any business.